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Troubleshoot issues related to data connectivity and your Google Pixel XL

Last Updated: Oct 18, 2016

This article helps you troubleshoot data connectivity issues on your Google Pixel XL

You may have data connectivity issues if you're unable to:

  • Connect to the Internet
  • Browse websites
  • Send or receive multimedia messages
  • Load Internet content within applications
  • Send or receive email

These steps help identify and resolve the underlying cause. After completing each step, test to see if the issue is fixed. If not, continue to the next step.

  1. Verify mobile data is enabled.

    1. From the home screen, swipe down the Status bar.
    2. Tap the Settings icon.
    3. Tap Data usage.
    4. Verify that the Cellular data switch is enabled.
  2. Update the data profile.

    Updating the data profile will ensure that your phone has the best connection to the network.

    Update the data profile

  3. Perform a soft reset.

    A soft reset reconnects your Google Pixel XL to the Sprint network.

    1. Press and hold the Power key for 15 seconds.
    2. The phone will power off and restart.
  4. Do you know if other Sprint customers are experiencing the same problem in the same location?

    • If yes or you don't know: Please contact Sprint Customer Care for help.
    • If no: Please find the nearest Sprint Repair center and schedule an appointment so a Sprint technician can further diagnose the issue.
  5. Temporary solution: Connect to a Wi-Fi network.

    You can connect to a Wi-Fi network as a temporary solution.

    Note: Most Wi-Fi networks have a range of less than 100 feet indoors and up to 300 feet outdoors. Objects between the router and your Google Pixel XL may decrease the signal strength.

    Connecting to a Wi-Fi network may also improve battery life.

Note: To optimize device performance, be sure your Google Pixel XL is running the most recent device software. Check for software updates.

If you're still having issues, please contact Sprint Customer Care for more help.

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