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Troubleshoot issues related to displaying no/low signal from the cellular network on your Google Pixel XL

Last Updated: Oct 14, 2016

This article helps troubleshoot displaying no/low signal from the cellular network on your Google Pixel XL.

You may have no/low signal issues if your phone:

  • Displays no signal
  • Displays low signal

These steps help identify and resolve the underlying cause. After completing each step, test to see if the issue is fixed. If you have uncovered an issue that you can't fix, make an appointment at a convenient Sprint Repair center or contact Sprint Customer Care for more help.

  1. Verify airplane mode is turned off.

    1. Swipe down the Status bar.
    2. Swipe down again to access the Quick Settings menu.
    3. Ensure that Airplane mode is disabled.
    4. Note: When disabled, the icon will be grayed out with a line through it.

  2. Reset the network settings.

    Resetting the network settings reconnects your phone to the Sprint network and does not erase any of your content or data.

    1. From the home screen, tap the Phone icon.
    2. Tap the Keypad icon.
    3. Enter *#*#72786#*#*.
    4. Tap OK.
    5. The phone will restart and Hands Free Activation will begin.
  3. Verify if coverage is available at your current location.

    If your Google Pixel XL has low signal strength, see if your location is within Sprint voice coverage on the Sprint coverage map.

  4. Do you know if other Sprint customers are experiencing the same issue in the same location?

Note: To optimize device performance, be sure your Google Pixel XL is running the most recent device software. Check for software updates.

If you're still having issues, please try the Sprint Community pages, make an appointment at a convenient Sprint Repair center, or contact Sprint Customer Care for more help.

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