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Troubleshoot issues related to email on your Apple iPad mini with Retina display

Last Updated: Aug 03, 2016

This article helps troubleshoot email issues on your Apple iPad mini with Retina display.

You may have email issues if you're unable to:
  • Send emails
  • Receive emails

These steps help identify and resolve the underlying cause. After completing each step, test to see if the issue is fixed. If not, continue to the next step.

  1. Verify your Apple iPad mini with Retina display is connected to the Sprint network using Safari.

    Be sure mobile data is enabled. Email requires a data connection to work properly.

    1. From the home screen, tap Safari.
    2. Try to browse to a web page.
    3. If the data connection fails, update the profile.
    4. Test your device to see if the issue is resolved.

    If your Apple iPad mini with Retina display is still unable to connect to data, troubleshoot data connectivity.

  2. Verify that the email address and password are correct.

    On your Apple iPad mini with Retina display web browser, navigate to your email provider's website and try to sign in to your email account.
    If you're unable to sign in, double-check that you entered the correct username and password.
    If you recently updated your email account password, you also have to update the email settings on your Apple iPad mini with Retina display.

  3. Double-check that you have set up your email account correctly on your Apple iPad mini with Retina display.

    Be sure that you've entered the exact settings for each email account you want to access. The instructions are different depending on the type of email account you're trying to set up.

      • For a personal email address:

        This is the most common scenario and includes all major public email providers such as Yahoo!®, Hotmail®, Gmail™, and AOL®.

        1. If you've already set up the email address on your Apple iPad mini with Retina display, try removing it from your device to delete any incorrect settings.

          This step doesn't delete any of your emails. It only removes the link to your account for now. Remove an email account.

        2. Add your email account to your Apple iPad mini with Retina display.

    • For a business email address via Microsoft Exchange™:

      Many companies provide a Microsoft Exchange email address to their employees.
      Sprint recommends that you contact your IT department for the correct setup information. You'll need your server address, domain, username, and your corporate password.
      After you have this information, set up the Microsoft Exchange account.
      If your Exchange account still doesn't work, contact your corporate IT department for more help.

  4. Perform a soft reset.

    A soft reset reconnects your Apple iPad mini with Retina display to the Sprint network.

    1. From the home screen, press and hold the Power key and the Home key.
    2. Release the Power key and the Home key when the Apple logo appears.
    3. Your Apple iPad mini with Retina display restarts.
    4. Test your device to see if the issue is resolved.

Note: To optimize device performance, be sure your Apple iPad mini with Retina display is running the most recent device software. Check for software updates.

If you're still having issues, please try the Sprint Community pages or contact Apple Customer Support.

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