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Troubleshoot issues related to email on your Samsung Galaxy Tab S2

Last Updated: Jun 13, 2016

This article helps troubleshoot email issues on your Samsung Galaxy Tab S2

You may have email issues if you're unable to:

  • Send emails
  • Receive emails

These steps help identify and resolve the underlying cause. After completing each step, test to see if the issue is fixed. If not, continue to the next step.

  1. Verify mobile data is enabled.

    1. From the home screen, tap Apps.
    2. Tap Settings.
    3. Tap Data usage.
    4. Tap the Mobile data switch to ON.
  2. Update the data profile.

    1. From the home screen, tap Apps.
    2. Scroll to and tap Settings.
    3. Scroll to and tap System Update.
    4. Tap Update Profile and wait until it completes.
    5. Tap OK.

    If your Samsung Galaxy Tab S2 still can't connect to data, troubleshoot data connectivity

  3. Verify that the email address and password are correct.

    On your Samsung Galaxy Tab S2 web browser, navigate to your email provider's website and try to sign in to your email account.

    If you're unable to sign in, double-check that you entered the correct username and password.

    If you recently updated your email account password, you also have to update the email settings on your Samsung Galaxy Tab S2.

  4. Double-check that you have set up your email account correctly on your Samsung Galaxy Tab S2.

    Be sure that you've entered the exact settings for each email account you want to access. The instructions are different depending on the type of email account you're trying to set up.

    • For a personal email address:

      This is the most common scenario and includes all major public email providers such as Yahoo!®, Hotmail®, Gmail™, and AOL®.

      1. If you've already set up the email address on your Samsung Galaxy Tab S2, try removing it from your device to delete any incorrect settings.
      2. Removing your email account doesn't delete any of your emails, it only removes the link to your account for now. Remove an email account.

      3. Add your email account to your Samsung Galaxy Tab S2.
    • For a business email address via Microsoft Exchange™:

      Many companies provide a Microsoft Exchange email address to their employees.

      Sprint recommends that you contact your IT department for the correct setup information. You'll need your server address, domain, username, and your corporate password.

      After you have this information, set up the Microsoft Exchange account.

      If your Exchange account still doesn't work, contact your corporate IT department for more help.

  5. Perform a soft reset.

    A soft reset reconnects your Samsung Galaxy Tab S2 to the Sprint network.

    1. Press and hold the Power and Volume Down keys for 10 seconds.
    2. The device will power off and restart.

Note: To optimize device performance, be sure your Samsung Galaxy Tab S2 is running the most recent device software. Check for software updates.

If you're still having issues, try the Sprint community pages or contact Samsung for further assistance:

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