This article helps you troubleshoot low internal memory issues on your ALCATEL Cinch

You may have low internal memory issues if your phone is:

• Displaying low memory error messages
• Freezing or unresponsive

These steps help identify and resolve the underlying cause. After completing each step, test to see if the issue is fixed. If not, continue to the next step.

Low memory issues can arise when you have too many applications on your ALCATEL Cinch or when you need to clear your application cache.

1. Verify whether your ALCATEL Cinch has available memory.

   1. From the home screen, press MENU.
   2. Scroll to Settings and press the OK key.
   3. Scroll to Phone Information and press the OK key.
   4. Scroll to Memory and press the OK key.

2. Delete browser cache.

   1. From the home screen, press MENU.
   2. Scroll to Settings and press the OK key.
   3. Scroll to Reset/Delete and press the OK key.
   4. If prompted, enter your Lock Code.
   5. Scroll to Delete Stuff and press the OK key.
   6. Scroll to Cookies and Cache and press the OK key.
   7. Press OK.

3. Perform a soft reset.

   A soft reset deletes any temporary files and can potentially free up internal memory.

   1. Remove the back cover of the phone, then remove the battery.
   2. After 10 seconds, reinsert the battery and replace the back cover.
   3. Press and hold the Power key to power the phone on.

Note: To optimize device performance, be sure your ALCATEL Cinch is running the most recent device software. Check for software updates.

If you're still having issues, try the Sprint Community pages or make an appointment at a convenient Sprint Repair center for more help.