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Troubleshoot issues related to low internal memory on your Alcatel OneTouch Retro

Last Updated: Nov 23, 2015

This article helps you troubleshoot low internal memory issues on your Alcatel OneTouch Retro.

You may have low internal memory issues if your phone is:

  • Displaying low memory error messages
  • Unable to install applications
  • Freezing or unresponsive

These steps help identify and resolve the underlying cause. After completing each step, test to see if the issue is fixed. If not, continue to the next step.

Low memory issues can arise when you have too many applications on your Alcatel OneTouch Retro or when you need to clear your application cache.

  1. Verify your Alcatel OneTouch Retro has available memory.

    1. Press the Center key.
    2. Scroll to Tools and press the Center key.
    3. Scroll to Mass Storage and press the Center key.
    4. Scroll to Memory Info and press the Center key.
    5. Scroll to Phone and press the Center key.
    6. The amount of available memory is displayed in the Available category.
  2. Uninstall unused applications.

    Sprint recommends that you uninstall unused applications when possible. It helps free up internal memory and can improve device performance.

    Uninstall an application.

    Note: Your Alcatel OneTouch Retro comes with some pre-installed applications that you can't uninstall.

  3. Perform a soft reset.

    A soft reset deletes any temporary files and can potentially free up internal memory.

    1. Turn your phone off.
    2. Remove the battery. After 30 seconds, reinsert the battery.
    3. Turn your phone back on.

Note: To optimize device performance, be sure your Alcatel OneTouch Retro is running the most recent device software. Check for software updates.

If you're still having issues, dial *2 on your phone or dial 855-639-4644 to reach Sprint Prepaid Customer Care.

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