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Troubleshoot issues related to low internal memory on your Apple iPad with Retina Display

Last Updated: Aug 03, 2016

This article helps you troubleshoot low internal memory issues on your Apple iPad with Retina display.

You may have low internal memory issues if your device is:

  • Displaying low memory error messages
  • Unable to install applications
  • Freezing or unresponsive

These steps help identify and resolve the underlying cause. After completing each step, test to see if the issue is fixed. If not, continue to the next step.

Low memory issues arise when you have too many applications on your Apple iPad with Retina display or when you need to clear your application cache.

  1. Verify you have available memory.

    1. From the home screen, tap Settings.
    2. Tap General.
    3. Tap Storage & iCloud Usage
    4. Tap Manage Storage to view a list of applications that are currently consuming system memory.
    5. Try closing an application, and if you no longer use an application, uninstall it.
    6. Test your device to see if the issue is resolved.
  2. Uninstall unused applications.

    Sprint recommends that you uninstall unused applications when possible. It helps free up internal memory and can improve device performance.

    Uninstall an application

    Note: Your Apple iPad with Retina display comes with some pre-installed applications that you can't uninstall.

  3. Perform a soft reset.

    A soft reset deletes any temporary files and can potentially free up internal memory.

    1. From the home screen, press and hold the Power key and the Home key.
    2. Release the Power key and the Home key when the Apple logo appears.
    3. Your Apple iPad with Retina display restarts.
    4. Test your device to see if the issue is resolved.

Note: To optimize device performance, be sure your Apple iPad with Retina display is running the most recent device software. Check for software updates

If you're still having issues, please try the Sprint Community pages or contact Apple Customer Support.

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