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Troubleshoot issues related to low internal memory on your Apple iPhone 4s

Last Updated: Aug 03, 2016

This article helps you troubleshoot low internal memory issues on your Apple iPhone 4s.

You may have low internal memory issues if your device is:
  • Displaying low memory error messages
  • Unable to install applications
  • Freezing or unresponsive

These steps help identify and resolve the underlying cause. After completing each step, test to see if the issue is fixed. If not, continue to the next step.

Low memory issues arise when you have too many applications on your Apple iPhone 4s.

  1. Verify you have adequate memory.

    1. From the home screen, tap Settings.
    2. Scroll to and tap General.
    3. Tap Storage & iCloud Usage.
    4. Tap Manage Storage to view a list of applications that are currently consuming system memory.
    5. Try closing an application, and if you no longer use an application, uninstall it.
    6. Test your device to see if the issue is resolved.

  2. Uninstall unused applications.

    Sprint recommends that you uninstall unused applications when possible. It helps free up internal memory and can improve device performance.

    Uninstall an application.

    Note: Your Apple iPhone 4s comes with some pre-installed applications that you can't uninstall.

  3. Perform a soft reset.

    A soft reset restarts your phone and does not erase any of your content or data.

    1. From the home screen, press and hold the Power key and the Home key.
    2. Release the Power key and the Home key when the Apple logo appears.
    3. Your Apple iPhone restarts.

Note: To optimize device performance, be sure your Apple iPhone 4s is running the most recent device software. Check for software updates.

If you're still having issues, try the Sprint Community pages or make an appointment at a nearby Sprint Repair center for more help.

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