Sign in

Log in to My Sprint

Log in to My Sprint

Sign up for a My Sprint profile

  • Monitor data usage
  • View or pay bills
  • Update account preferences
  • Get custom deals and offers

Troubleshoot issues related to low internal memory on your HTC Desire 816

Last Updated: Nov 23, 2015

This article helps you troubleshoot low internal memory issues on your HTC Desire 816

You may have low internal memory issues if your phone is:

  • Displaying low memory error messages
  • Unable to install applications
  • Freezing or unresponsive

These steps help identify and resolve the underlying cause. After completing each step, test to see if the issue is fixed. If not, continue to the next step.

Low memory issues can arise when you have too many applications on your HTC Desire® 816 or when you need to clear your application cache.

  1. Use Sprint Zone to verify if your phone has low memory.

    1. From the Home screen, tap Sprint Zone.
    2. Swipe to the left to open Device Diagnostics.
    3. Scroll to and tap Storage.
    4. Refer to Total Available Storage in the Storage Overview section to determine if your phone has low memory.
  2. Uninstall unused applications.

    Sprint recommends that you uninstall unused applications when possible. It helps free up internal memory and can improve device performance.

    Uninstall an application.

    Note: Your HTC Desire 816 comes with some pre-installed applications that you can't uninstall.

  3. Move applications to the memory card.

    By default, your HTC Desire 816 saves all applications to internal memory. To free up internal memory, you can move some applications to the memory card.

    Note: Be sure your memory card has enough space to handle the transfer. You can also consider switching to a higher capacity memory card.

    1. From the Home screen, tap the All Apps icon.
    2. Scroll to and tap Settings.
    3. Scroll to and tap Apps.
    4. On the DOWNLOADED or ON SD CARD tab, scroll to and tap the preferred application.
    5. To move the application to the memory card, tap Move if available, then tap OK.
  4. Clear application cache.

    Each application has a cache of temporary files that may be taking up memory.

    Try clearing the application cache from your larger applications to free up space.

    Continue to clear the cache on the rest of your apps.

    You may not be able to clear the cache for every application.

    Rarely, an application may not function as expected afterward.

    Be sure you clear only the application cache and not the application data.

    • If you clear the application data, you remove your personal settings and info such as login information and high scores.
    • If you clear the application cache, you don't remove your personal settings or information.
    1. From the Home screen, tap the All Apps icon.
    2. Scroll to and tap Settings.
    3. Scroll to and tap Apps.
    4. Swipe to the All tab.
    5. Scroll to and tap the preferred application.
    6. Tap Clear cache.
  5. Perform a soft reset.

    A soft reset deletes any temporary files and can potentially free up internal memory.

    • Press and hold the Power and Volume Up keys until the phone restarts.

Note: To optimize device performance, be sure your HTC Desire 816 is running the most recent device software. Check for software updates.

If you're still having issues, dial *2 to access the support option of Sprint Zone on your phone or dial 855-639-4644 to reach Sprint Prepaid Customer Care.

Average User Rating
4.8
(5 ratings)

My rating

Contact us

Find a store


Recently Viewed