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Troubleshoot issues related to low internal memory on your Samsung Galaxy Note7

Last Updated: Aug 04, 2016

This article helps you troubleshoot low internal memory issues on your Samsung Galaxy Note7

You may have low internal memory issues if your phone is:

  • Displaying low memory error messages
  • Unable to install applications
  • Freezing or unresponsive

These steps help identify and resolve the underlying cause. After completing each step, test to see if the issue is fixed. If not, continue to the next step.

Low memory issues can arise when you have too many applications on your Samsung Galaxy Note7 or when you need to clear your application cache.

  1. Use Sprint Zone to verify if your phone has low memory.

    1. Access Sprint Zone.
    2. Swipe to the left to open Device Diagnostics.
    3. Tap Storage.
    4. Refer to Available in the Overview section to determine if your phone has low memory.
  2. Uninstall unused applications.

    Sprint recommends that you uninstall unused applications when possible. It helps free up internal memory and can improve device performance.

    Uninstall an application.

    Note: Your Samsung Galaxy Note7 comes with some pre-installed applications that you can't uninstall.

  3. Move applications to the memory card.

    By default, your Samsung Galaxy Note7 saves all applications to internal memory. To free up internal memory, you can move some applications to the memory card.

    Note: Be sure your memory card has enough space to handle the transfer. You can also consider switching to a higher capacity memory card.

    1. From the home screen, tap Apps.
    2. Tap Settings.
    3. Scroll to and tap Applications.
    4. Scroll to and tap the app.
    5. Tap Storage.
    6. Tap CHANGE.
    7. Tap SD card.
    8. Tap MOVE.

    Note: Some applications must remain on internal memory. If an application on the memory card malfunctions, move it back to your Samsung Galaxy Note7 internal memory.

  4. Clear application cache.

    Each application has a cache of temporary files that may be taking up memory.

    Try clearing the application cache from your larger applications to free up space.

    Continue to clear the cache on the rest of your apps.

    You may not be able to clear the cache for every application.

    Rarely, an application may not function as expected afterward.

    Be sure you clear only the application cache and not the application data.

    • If you clear the application data, you remove your personal settings and info such as login information and high scores.
    • If you clear the application cache, you don't remove your personal settings or information.
    1. From the home screen, tap Apps.
    2. Tap Settings.
    3. Scroll to and tap Applications.
    4. Scroll to and tap the app.
    5. Tap Storage.
    6. Tap CLEAR CACHE.
  5. Perform a soft reset.

    A soft reset deletes any temporary files and can potentially free up internal memory.

    1. Press and hold the Power and Volume Down keys for 6 seconds.
    2. The phone will power off and restart.
      • If the ringtone volume changes when soft resetting the device, press the Volume up key to reach the preferred volume after the device restarts.

Note: To optimize device performance, be sure your Samsung Galaxy Note7 is running the most recent device software. Check for software updates.

If you're still having issues, try the Sprint Community pages or make an appointment at a convenient Sprint Repair center for more help.

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