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Troubleshoot issues related to low internal memory on your Sonim XP Strike IS

Last Updated: Nov 23, 2015

This article helps you troubleshoot low internal memory issues on your Sonim XP Strike IS.

You may have low internal memory issues if your device is:

  • Displaying low memory error messages
  • Unable to install applications
  • Freezing or unresponsive

These steps help identify and resolve the underlying cause. After completing each step, test to see if the issue is fixed. If not, continue to the next step.

Low memory issues arise when you have too many applications on your Sonim XP Strike IS or when you need to clear your application cache.

  1. Verify your Sonim XP Strike IS has available memory.

    1. From the home screen, press the Menu/OK key.
    2. Scroll to Settings and press Select.
    3. Scroll to Phone settings and press Select.
    4. Scroll to Memory Status and press Select.
    5. Total available memory displays.
  2. Clear the browser cache.

    Clear the browser cache to free up memory.
  3. Uninstall unused applications.

    Sprint recommends that you uninstall unused applications when possible. It helps free up internal memory and can improve device performance.

    Uninstall an application.

    Note: Your Sonim XP Strike IS comes with some pre-installed applications that you can't uninstall.

  4. Perform a soft reset.

    A soft reset deletes any temporary files and can potentially free up internal memory.

    1. Press and hold the End Call / Power key to turn your Sonim XP Strike IS off.
    2. Remove the battery. After 30 seconds, reinsert the battery.
    3. Press and hold the End Call / Power key to turn your Sonim XP Strike IS back on.
    4. Test your device to see if the issue is resolved.

Note: To optimize device performance, be sure your Sonim XP Strike IS is running the most recent device software. Check for software updates.

If you're still having issues, please make an appointment at a nearby Sprint Repair center for more help.

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