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Troubleshoot issues related to making and receiving calls on your ALCATEL Cinch

Last Updated: Oct 21, 2016

This article helps troubleshoot making or receiving calls on your ALCATEL Cinch

You may have issues with calls if you have:

  • A low signal strength
  • Trouble making or receiving calls
  • Frequently dropped calls

These steps help identify and resolve the underlying cause. After completing each step, test to see if the issue is fixed. If not, continue to the next step.

  1. Verify airplane mode is turned off.

    1. From the home screen, press MENU.
    2. Scroll to select Settings, then press the OK key.
    3. Scroll to select Others, then press the OK key.
    4. Scroll to select Airplane Mode and ensure that it is Off.
      1. If Airplane Mode is On:

      2. Press the OK key.
      3. Read the Notice and press OK.
      4. Scroll to select Off, then press the OK key.
  2. Reset the network settings.

    Resetting the network settings reconnects your phone to the Sprint network and does not erase any of your content or data.

    1. From the home screen, dial ##72786#.
    2. Select RESET.
    3. Your phone will restart.
    4. After it restarts and reconnects to the network, your phone automatically launches hands-free activation.
  3. Verify if coverage is available at your current location.

    If your ALCATEL Cinch has low signal strength, see if your location is within Sprint voice coverage on the Sprint coverage map.

  4. Perform a soft reset.

    A soft reset reconnects your ALCATEL Cinch to the Sprint network.

    1. Remove the back cover of the phone, then remove the battery.
    2. After 10 seconds, reinsert the battery and replace the back cover.
    3. Press and hold the Power key to power the phone on.
  5. Do you know if other Sprint customers are experiencing the same issue in the same location?

    • If yes or you don't know: Please contact Sprint Customer Care for help.
    • If no: Please find the nearest Sprint Repair center and schedule an appointment so a Sprint technician can further diagnose the issue.

Note: To optimize device performance, be sure your ALCATEL Cinch is running the most recent device software. Check for software updates.

If you're still having issues, please contact Sprint Customer Care for more help.

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