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Troubleshoot issues related to making and receiving calls on your ALCATEL ONETOUCH Retro

Last Updated: Nov 23, 2015

This article helps troubleshoot making or receiving calls on your ALCATEL ONETOUCH Retro.

You may have issues with calls if you have:

  • A low signal strength
  • Trouble making or receiving calls
  • Frequently dropped calls

These steps help identify and resolve the underlying cause. After completing each step, test to see if the issue is fixed. If not, continue to the next step.

  1. Verify airplane mode is turned off.

    1. From the home screen press the Center key.
    2. Scroll to Setting and press the Center key.
    3. Scroll to Others and press the Center key.
    4. Scroll to Airplane Mode and if off press the Center key.
    5. Press OK.
    6. Scroll to Off and press OK.

  2. Reset the network settings.

    Resetting the network settings reconnects your phone to the Sprint network and does not erase any of your content or data.

    1. From the home screen, enter ##72786#.
    2. Press Reset.
      Note: The Final # may not display.
    3. The phone will restart and Hands Free Activation will begin.
  3. Verify if coverage is available at your current location.

    If your ALCATEL ONETOUCH Retro has low signal strength, see if your location is within Sprint voice coverage on the Sprint coverage map.

  4. Perform a soft reset.

    A soft reset reconnects your ALCATEL ONETOUCH Retro to the Sprint network.

    1. Turn your phone off.
    2. Remove the battery. After 30 seconds, reinsert the battery.
    3. Turn your phone back on.
  5. Do you know if other Sprint customers are experiencing the same issue in the same location?

    • If yes or you don't know: Please contact Sprint Customer Care for help.
    • If no: Please find the nearest Sprint Repair center and schedule an appointment so a Sprint technician can further diagnose the issue.

Note: To optimize device performance, be sure your ALCATEL ONETOUCH Retro is running the most recent device software. Check for software updates.

If you're still having issues, please contact Sprint Customer Care for more help.

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