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Troubleshoot issues related to making and receiving calls on your Samsung Galaxy S6 edge+

Last Updated: Apr 13, 2016

This article helps troubleshoot making or receiving calls on your Samsung Galaxy S6 edge+

You may have issues with calls if you have:

  • A low signal strength
  • Trouble making or receiving calls
  • Frequently dropped calls

These steps help identify and resolve the underlying cause. After completing each step, test to see if the issue is fixed. If not, continue to the next step.

  1. Verify airplane mode is turned off.

    1. From the home screen, tap Apps.
    2. Tap Settings.
    3. Tap Airplane mode.
    4. Tap the Airplane mode switch to OFF.
  2. Update your Sprint data profile.

    The data profile contains settings your phone needs to connect to the Sprint network.

    1. Access Sprint Zone.
    2. Scroll to and tap Support.
    3. Tap Diagnostics.
    4. Tap Update profile.
    5. After the profile update is complete, tap OK.
  3. Verify if coverage is available at your current location.

    If your Samsung Galaxy S6 edge+ has low signal strength, see if your location is within Sprint voice coverage on the Sprint coverage map.

  4. Reset the network settings.

    Resetting the network settings reconnects your phone to the Sprint network and does not erase any of your content or data.

    1. From the home screen, tap Phone.
    2. Tap the Dialpad icon, if needed.
    3. Dial ##72786#.

      Note: The Final # may not display.

    4. Review the Warning message and tap YES.
    5. The phone will restart and Hands Free Activation will begin.
  5. Do you know if other Sprint customers are experiencing the same issue in the same location?

    • If yes or you don't know: Please contact Sprint Customer Care for help.
    • If no: Please find the nearest Sprint Repair center and schedule an appointment so a Sprint technician can further diagnose the issue.

Note: To optimize device performance, be sure your Samsung Galaxy S6 edge+ is running the most recent device software. Check for software updates.

If you're still having issues, please contact Sprint Customer Care for more help.

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