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Troubleshoot issues related to mobile hotspots and your Sharp AQUOS Crystal

Last Updated: Aug 03, 2016

This article helps troubleshoot mobile hotspot issues on your Sharp AQUOS Crystal.

You may have mobile hotspot issues if you:

  • See Error 67 on your Sharp AQUOS® Crystal
  • Can't connect another device to your Sharp AQUOS Crystal mobile hotspot
  • Connect to the mobile hotspot but can't browse

These steps help identify and resolve the underlying cause. After completing each step, test to see if the issue is fixed. If not, continue to the next step.

  1. Verify you've enabled and set up mobile hotspot on your Sharp AQUOS Crystal.

    Turn Wi-Fi hotspot on.

    Set up Wi-Fi hotspot.

  2. Verify mobile data is enabled.

    1. From the home screen, tap the All apps icon.
    2. Tap Settings.
    3. Tap More.
    4. Tap Mobile networks.
    5. Tap to check Data enabled.
  3. Verify your Sharp AQUOS Crystal is connected to the Sprint network using Sprint Zone.

    1. Access Sprint Zone.
    2. Swipe to the left to open Device Diagnostics.
    3. Look for Network:
      • Network is in the Passed section: Your phone is connected to the Sprint network.
      • Network is in the Failed or Flagged section: Update the Data Profile.
        1. From Device Diagnostics, tap System Updates.
        2. Tap Update Profile.
        3. After the profile update is complete, tap OK.
  4. Verify your subscription has an active mobile hotspot add-on.

    On sprint.com, log in to My Sprint to verify the add-on is active on the subscription.

    Without the hotspot add-on, you can't share your Sharp AQUOS Crystal mobile hotspot with other devices.

  5. Perform a soft reset.

    A soft reset reconnects your Sharp AQUOS Crystal to the Sprint network.

    1. Press and hold the Power key for 6 seconds.
    2. Your phone will restart.

Note: To optimize device performance, be sure your Sharp AQUOS Crystal is running the most recent device software. Check for software updates.

If you're still having issues, please try the Sprint Community pages or make an appointment at a convenient Sprint Repair center for more help.

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