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Troubleshoot issues related to multimedia messages (MMS) on your LG G Stylo

Last Updated: Aug 03, 2016

This article helps troubleshoot sending or receiving multimedia messages

You may have this issue if your phone is unable to:

  • Send or receive multimedia messages (messages with pictures, video or audio)

These steps help identify and resolve the underlying cause. After completing each step, test to see if the issue is fixed. If not, continue to the next step.

  1. Verify mobile data is enabled.

    1. From the home screen, tap the All Apps icon.
    2. Swipe to and tap Settings.
    3. In the Networks tab, ensure that Mobile data is ON.
  2. Verify your LG G Stylo™ is connected to the Sprint network using Sprint Zone.

    1. Access Sprint Zone.
    2. Swipe to the left to open Device Diagnostics.
    3. Look for Network:
      • Network is in the Passed section: Your phone is connected to the Sprint network.
      • Network is in the Failed or Flagged section: Update the Data Profile.
        1. From Device Diagnostics, tap System Updates.
        2. Tap Update Profile.
        3. After the profile update is complete, tap OK.

    If your LG G Stylo still can't connect to data, troubleshoot data connectivity.

  3. Do you see an error message that says the media file is too large?

    Try reducing the size of the file with a compatible editing program available in Google Play Store™.

    You can also try to send the file via email. Email providers usually have a higher file size limit.

  4. Perform a soft reset.

    A soft reset reconnects your LG G Stylo to the Sprint network.

    1. Remove the battery. After 10 seconds, reinsert the battery.
    2. Turn your phone back on.

Note: To optimize device performance, be sure your LG G Stylo is running the most recent device software. Check for software updates.

If you're still having issues, please try the Sprint Community pages or contact Sprint Customer Care for more help.

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