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Troubleshoot issues related to text messaging on your Google Nexus 6

Last Updated: Aug 03, 2016

This article helps troubleshoot text messaging issues on your Nexus 6

You may have text messaging issues if your phone is:

  • Unable to send or receive text messages
  • Displaying error codes or network messages when you try to send a text message

These steps help identify and resolve the underlying cause. After completing each step, test to see if the issue is fixed. If not, continue to the next step.

  1. Verify airplane mode is turned off.

    1. Swipe the Notification bar down.
    2. If Airplane mode is turned on, tap to turn it off.
    3. Note: The Airplane mode icon will be white if it is turned on.

  2. Update the PRL.

    1. From the home screen, tap the All Apps icon.
    2. Scroll to and tap Settings.
    3. Tap More.
    4. Tap Cellular networks.
    5. Tap Carrier settings.
    6. Tap Update PRL and wait until it completes.
    7. Tap OK.
  3. Perform a soft reset.

    A soft reset reconnects your Nexus 6 to the Sprint network.

    1. Press and hold the Power key until the phone turns off.
  4. Have you ever been able to send or receive a text message on your Nexus 6?

    If your Nexus 6 is active and you've never been able to text, contact Sprint Customer Care for further troubleshooting.

  5. Have you moved to the Nexus 6 from an iPhone?

    Some users will experience SMS issues when moving from an iPhone to a non-iOS device like the Nexus 6.

    To resolve this issue the SMS service should be removed from Apple's iMessage service. This can be done from any web browser.

    1. Go to the Apple support webpage at
    2. Log in with your Apple ID.
    3. Under My Products, click on Edit Products.
      • If no products are registered, skip the following steps.
    4. Click on the X to the right of the iPhone.
    5. Click Unregister.

    Your SMS service is no longer registered with Apple's iMessage service.

Note: To optimize device performance, be sure your Nexus 6 is running the most recent device software. Check for software updates.

If you're still having issues, please try the Sprint Community pages or contact Sprint Customer Care for more help.

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