Last Updated: Aug 03, 2016
This article helps troubleshoot text messaging issues on your LG G4
You may have text messaging issues if your phone is:
These steps help identify and resolve the underlying cause. After completing each step, test to see if the issue is fixed. If not, continue to the next step.
Verify airplane mode is turned off.
Verify your LG G4™ is connected to the Sprint network using Sprint Zone.
Perform a soft reset.
A soft reset reconnects your LG G4 to the Sprint network.
Have you ever been able to send or receive a text message on your LG G4?
If your LG G4 is active and you've never been able to text, contact Sprint Customer Care for further troubleshooting.
Some users will experience SMS issues when moving from an iPhone to a non-iOS device like the LG G4.
To resolve this issue the SMS service should be removed from Apple's iMessage service. This can be done from any web browser.
Note: To optimize device performance, be sure your LG G4 is running the most recent device software. Check for software updates.
If you're still having issues, please try the Sprint Community pages or contact Sprint Customer Care for more help.