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Troubleshoot issues related to text messaging on your Samsung Galaxy S 4

Last Updated: Aug 03, 2016

This article helps troubleshoot text messaging issues on your Samsung Galaxy S 4.

You may have text messaging issues if your device is:

  • Unable to send or receive text messages
  • Displaying error codes or network messages when you try to send a text message

These steps help identify and resolve the underlying cause. After completing each step, test to see if the issue is fixed. If not, continue to the next step.

  1. Verify your Samsung Galaxy S® 4 is connected to the Sprint network using Sprint Zone.

    Be sure your Samsung Galaxy S 4 is connected to the Sprint voice network to send or receive text messages.

    1. Access Sprint Zone.
    2. Swipe from Right to Left to open Device Diagnostics.
    3. Look for Network:
      • Network is in the Passed section: Your phone is connected to the Sprint network.
      • Network is in the Failed or Flagged section: Update the Data Profile.
        1. From Device Diagnostics, tap System Updates.
        2. Tap Update Profile.
        3. After the profile update is complete, tap OK.
  2. Perform a soft reset.

    A soft reset reconnects your Samsung Galaxy S 4 to the Sprint network.

    1. Press and hold the Power key, tap Power off, and then tap Power Off to turn your Samsung Galaxy S 4 off.
    2. Remove the battery. After 30 seconds, reinsert the battery.
    3. Press and hold the Power key to turn your Samsung Galaxy S 4 back on.
    4. Test your device to see if the issue is resolved.
  3. Have you ever been able to send or receive a text message on your Samsung Galaxy S 4?

    If your Samsung Galaxy S 4 is active and you've never been able to text, contact Sprint Customer Care for further troubleshooting.

Note: To optimize device performance, be sure your Samsung Galaxy S 4 is running the most recent device software. Check for software updates.

If you're still having issues, please try the Sprint Community pages or contact Sprint Customer Care for more help.

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