Last Updated: Aug 03, 2016
This article helps troubleshoot the touchscreen not responding on your Apple iPad mini 4
You may have touchscreen issues if your device:
These steps help identify and resolve the underlying cause. After completing each step, test to see if the issue is fixed. If not, continue to the next step.
Sometimes, the thickness or texture of a screen protector or the pressure of a protective case affects the touchscreen's performance.
Try removing any screen protector or case, and test to see if your issue is fixed.
Caution: Some screen protectors may not reapply properly.
Note: Use only Apple iPad mini 4-compatible protective cases.
A soft reset deletes any temporary files that may be causing the issue.
If these steps don't solve your issue, a broader performance issue may be the cause.
Note: To optimize device performance, be sure your Apple iPad mini 4 is running the most recent device software. Check for software updates.
If you're still having issues, please try the Sprint Community pages or contact Apple Customer Support.