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Troubleshoot issues related to unable to access voicemail on your Google Pixel XL

Last Updated: Nov 22, 2016

This article helps troubleshoot unable to access voicemail on your Google Pixel XL

You may have voicemail access issues if your phone:

  • Is unable to access voicemail
  • Has difficulty accessing voicemail

These steps help identify and resolve the underlying cause. After completing each step, test to see if the issue is fixed. If you have uncovered an issue that you can't fix, make an appointment at a convenient Sprint Repair center or contact Sprint Customer Care for more help.

  1. Verify airplane mode is turned off on the Google Pixel XL.

    1. Swipe down the Status bar.
    2. Swipe down again to access the Quick Settings menu.
    3. Ensure that Airplane mode is disabled.

      Note: When disabled, the icon will be grayed out with a line through it.

  2. Verify if coverage is available at your current location.

    If your Google Pixel XL has low signal strength, see if your location is within Sprint network coverage on the Sprint coverage map.

  3. Perform a soft reset.

    1. Press and hold the Power key for 15 seconds.
    2. The phone will power off and restart.
  4. Update the PRL

    Keeping your Preferred Roaming List (PRL) up-to-date can improve your network coverage.

    Update the PRL

  5. Update the data profile

    If this is not the first time activating your phone or hands-free activation did not complete successfully, update the data profile.

    Update the data profile

  6. Remove and Add back the Voicemail number

    1. From the home screen, tap the phone icon.
    2. Tap the Menu icon.
    3. Tap Settings.
    4. Tap Calls.
    5. Tap Voicemail.
    6. Tap Setup.
    7. Tap Voicemail number.
    8. Delete the number present, then re-enter the voicemail number.
    9. Tap OK.
    10. Tap OK to confirm.

If you're still having issues, please try the Sprint Community pages, make an appointment at a convenient Sprint Repair center, or contact Sprint Customer Care for more help.

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