Last Updated: Oct 21, 2016
This article helps troubleshoot your Apple iPad mini 4 not turning on completely
You may have this issue if your device:
These steps help identify and resolve the underlying cause. After completing each step, test to see if the issue is fixed. If not, continue to the next step.
Verify that your iPad has a sufficient charge.
Verify that your iPad and charging port are not damaged.
Caution: If your iPad is damaged, do not complete the remaining steps in this guide and contact Apple Customer Support.
Verify that you are using a compatible charger.
You risk severe damage to your iPad if the charger isn't the same voltage, amps, and plug type as your original charger. You can purchase compatible chargers at any Apple Store.
Verify that your Apple iPad mini 4 can power on.
If your iPad does turn on, verify that it is running the most recent software.
If you're still having issues, please try the Sprint Community pages or contact Apple Customer Support.