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Troubleshoot issues related to your Apple iPhone 4 not turning on completely

Last Updated: Aug 03, 2016

This article helps troubleshoot your Apple iPhone 4 not turning on completely.

You may have this issue if your device:

  • Doesn't turn on the touchscreen, despite pressing and holding the power key
  • Begins to load but restarts or shuts down before the loading process completes

These steps help identify and resolve the underlying cause. After completing each step, test to see if the issue is fixed. If not, continue to the next step.

  1. Perform a soft reset.

    A soft reset deletes any temporary files that may be interfering with your device's ability to turn on completely.

    1. Press and hold the Power key and the Home key.
    2. Release the Power key and the Home key when the Apple logo appears.
    3. Your Apple iPhone 4 restarts.
    4. Test your device to see if the issue is resolved.
  2. Verify that your Apple iPhone 4 is not damaged.

    1. Carefully inspect your Apple iPhone 4 to be sure it's not overheating, swollen or damaged.
    2. If your Apple iPhone 4 is overheating, swollen or damaged, please make an appointment at a nearby Sprint Repair center for more help.
  3. Verify that your Apple iPhone 4 is fully charged.

    If the battery charge is low, it may prevent your Apple iPhone 4 from turning on completely.

    1. Connect your Apple iPhone 4 to the charger that came with it.
    2. While charging, verify that the charging indicator displays.
    3. If the indicator doesn't display, the battery or the charger may not be working properly. A Sprint technician can identify the issue and discuss a solution.
    4. Please make an appointment at a nearby Sprint Repair center for more help.

If you're still having issues, please try the Sprint Community pages or make an appointment at a nearby Sprint Repair center for more help.

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