Last Updated: Aug 03, 2016
This article helps you troubleshoot battery life issues on your ALCATEL ONETOUCH PIXI 7
You may have battery issues if:
Try each of these steps to see if it helps your charge last longer.
Change the power settings.
You can improve battery life by adjusting the power settings on your device.
Close background applications.
Some apps continue to run in the background after you exit them. Sprint recommends that you close background applications when you're not using them.
Verify that your ALCATEL ONETOUCH PIXI 7 is running the most recent software.
There may be a software update that improves battery life on your device. Check for software updates.
Safely remove your SD card.
Perform a soft reset.
A soft reset restarts your device and does not erase any of your content or data.
Verify that your charger is working.
Note: You risk severe damage to your device if the charger isn't the same voltage, amps, and plug type as your original charger. You can purchase compatible chargers on sprint.com and at any Sprint Store.
If you still have a battery issue, try the Sprint Community pages.