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Troubleshoot shortened battery life on your LG X power

Last Updated: Sep 07, 2016

This article helps you troubleshoot battery life issues on your LG X power

You may have battery issues if:

  • Your LG X power™ consistently displays a low charge
  • The battery drains quickly

Try each of these steps to see if it helps your charge last longer.

  1. Learn what apps are using the most power.

    1. Access Sprint Zone.
    2. Scroll to and tap Support.
    3. Tap Diagnostics.
    4. Tap Battery usage.
    5. Your battery history and the power usage of each app are displayed.
  2. Close or uninstall applications to improve battery life.

    • Some apps run in the background when you are not using them.
    • Also, some apps consume more energy than others.
    • Some apps come pre-loaded on your phone and you can't uninstall them.
    1. From the Sprint Zone home screen, scroll to and tap Support.
    2. Tap Diagnostics.
    3. Tap Battery usage.
    4. Tap the application you want to close or uninstall.
      • Close (turn off) an application: Tap Force stop.
      • Uninstall (remove from phone) an application: Tap App info, Uninstall, and then OK.
  3. Change settings to reduce power usage.

    1. From the Sprint Zone home screen, scroll to and tap Support.
    2. Tap Diagnostics.
    3. Tap Current power settings.
    4. Tap each option to ensure it is set to use the least power:
      • Screen Brightness: Adjust the Brightness slider to the lowest comfortable level.
      • Screen Timeout: Tap Screen timeout and select the shortest comfortable duration.
      • Wi-Fi: When Wi-Fi is available, ensure that Wi-Fi is On and connected. Otherwise, tap the Wi-Fi switch to turn off Wi-Fi.
      • GPS Satellite: Set to Off by tapping Mode, then tapping Battery saving.
      • GPS Network: Tap to enable or disable the Location switch as needed.
      • Auto Sync: Tap the account types, tap each account name if prompted, then tap to disable all unneeded sync options.
  4. Verify that your LG X power is running the most recent software.

    1. From the Sprint Zone home screen, scroll to and tap Support.
    2. Tap Diagnostics.
    3. Tap Device software.
    4. Tap CHECK FOR UPDATE.
      • If an update is available, follow the prompts to install it.
  5. Safely remove your SD card.

    1. From the home screen, swipe down on the Status bar.
    2. Tap the Settings icon.
    3. Tap the General tab.
    4. Scroll to and tap Storage & USB.
    5. Scroll to and tap the Eject icon under PORTABLE STORAGE.
    6. Insert the SD card tray release tool into the SD card tray release port.
    7. The SD card tray will pop out of the device. Slide the SD card tray all the way out of the device.
    8. Remove the SD card.
    9. Slide the SD card tray back into the device and press it into place.
  6. Perform a soft reset.

    A soft reset restarts your phone and does not erase any of your content or data.

    1. Press and hold the Power key.
    2. Release the Power key when the power menu displays, then tap Power off and restart.
  7. Verify that your charger is working.

    Note: You risk severe damage to your phone if the charger isn't the same voltage, amps, and plug type as your original charger. You can purchase compatible chargers on sprint.com and at any Sprint Store.

    1. Connect your phone to your charger.
    2. Verify that the Charging icon is displayed in the Status bar.

If you still have a battery issue, try the Sprint Community pages, review these FAQs, or make an appointment at a convenient Sprint Repair center.

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