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Troubleshoot shortened battery life on your Samsung Galaxy Tab S 10.5

Last Updated: Jun 14, 2016

This article helps you troubleshoot battery life issues on your Samsung Galaxy Tab S 10.5.

You may have battery issues if:

  • Your Samsung Galaxy Tab® S 10.5 consistently displays a low charge
  • The battery drains quickly

Try each of these steps to see if it helps your charge last longer.

  1. In Sprint Zone browse the Power Usage Dashboard to learn how your current power settings affect battery life.

    1. Access Sprint Zone.
    2. Swipe left to access Device Diagnostics
    3. Tap Power Usage.
      • Overview: Displays your current power usage level and power mode.
      • Power Usage Details: Shows your power usage over time and which features use your battery the most.
      • Learn More: Provides more information on battery life.
  2. Change the power settings to Low Power.

    1. In the Power Usage dashboard, tap Select Power Mode.
    2. Under Low Power, tap Continue.
      • You can manually tap the setting to turn it off.
      • To keep the settings as is, tap the Back key.
      • If the Low Power setting turns off a feature you are using, such as Wi-Fi or Sync, tap the feature to turn it back on.
  3. Close or uninstall applications to improve battery life.

    • Some apps run in the background when you are not using them.
    • Also, some apps consume more energy than others.
    • Some apps come pre-loaded on your device and you can't uninstall them.
    1. In the Power Usage dashboard, tap Battery Usage.
    2. Tap the application you want to close or uninstall.
      • Close (turn off) an application: Tap Force stop.
      • Uninstall (remove from device) an application: Tap App info, Uninstall, and then OK.
  4. Verify that your Samsung Galaxy Tab S 10.5 is running the most recent software.

    1. Tap the System Updates dashboard.
    2. Tap Update Now
    3. Tap Ok
      • If an update is available, follow the prompts to install.
  5. Safely remove your SD card.

    1. From the home screen, tap the All Apps icon.
    2. Tap Settings.
    3. From the GENERAL tab, tap Storage.
    4. Scroll to and tap Unmount SD card.
    5. Tap OK.
    6. Remove the SD card.
  6. Perform a soft reset.

    A soft reset restarts your device and does not erase any of your content or data.

    1. Press and hold both the Power and Volume up keys until the device turns off.
  7. Verify that your charger is working.

    Note: You risk severe damage to your device if the charger isn't the same voltage, amps, and plug type as your original charger. You can purchase compatible chargers on sprint.com and at any Sprint Store.

    1. Connect your device to your charger.
    2. In Sprint Zone, tap the Battery Status dashboard.
    3. Verify that the Battery Status is Charging.

If you're still having issues, try the Sprint community pages or contact Samsung for further assistance:

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