Last Updated: Nov 23, 2015
This article helps troubleshoot your Apple iPhone 4s not turning on.
You may have this issue if your Apple iPhone 4s:
Try each of these steps if your phone doesn't turn on.
Verify that your Apple iPhone 4s has a sufficient charge.
Verify that your phone and charging port are not damaged.
Caution: If your phone is damaged, do not complete the remaining steps in this guide. Dial *2 on your phone or dial 855-639-4644 to reach Sprint Prepaid Customer Care.
Verify that you are using a compatible charger.
You risk severe damage to your phone if the charger isn't the same voltage, amps, and plug type as your original charger. You can purchase compatible chargers on sprint.com.
Verify that your Apple iPhone 4s can power on.
Verify that your Apple iPhone 4s is running the most recent software.
If you're still having issues, dial *2 on your phone or dial 855-639-4644 to reach Sprint Prepaid Customer Care.