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Troubleshoot when your BlackBerry Q10 slows, freezes, or turns off unexpectedly

Last Updated: Aug 03, 2016

This article helps troubleshoot your BlackBerry Q10 slowing, freezing, or turning off unexpectedly.

You may have performance issues if your BlackBerry® Q10:

  • Performs slowly
  • Freezes
  • Turns off or unexpectedly restarts
  • Displays error messages
  • Is unable to install or update applications

Try each of these steps to see if it helps improve your phone's performance.

  1. Perform a soft reset.

    A soft reset restarts your phone and does not erase any of your content or data.

    1. Press and hold the Power key to turn your BlackBerry Q10 off.
    2. Remove the battery. After 30 seconds, reinsert the battery.
    3. Press and hold the Power key to turn your BlackBerry Q10 back on.
    4. Test your phone to see if the issue is resolved.
  2. Determine if your phone has low memory.

    1. From the home screen, swipe to and tap Settings.
    2. Scroll to and tap Storage and Access.
    3. Scroll to view Device Storage Details and Media Card Details.
    4. If your phone has low memory, troubleshoot low memory issues.
  3. Close background applications.

    Some apps continue to run in the background after you exit them. Sprint recommends that you close background applications when you're not using them.

  4. Verify that your BlackBerry Q10 is running the most recent software.

    There may be a software update that improves battery life on your phone. Check for software updates.

If you're still having issues, try the Sprint Community pages or make an appointment at a convenient Sprint Repair center.

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