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Troubleshoot when your Motorola Photon Q 4G LTE doesn't turn on

Last Updated: Aug 03, 2016

This article helps troubleshoot your Motorola Photon Q 4G LTE not turning on.

You may have this issue if your Motorola Photon™ Q 4G LTE:

  • Doesn't turn on
  • Starts to turn on but restarts or shuts down before it turns on completely

Try each of these steps if your phone doesn't turn on.

  1. Verify that your Motorola Photon Q 4G LTE has a sufficient charge.

    1. Connect your original charger to your phone.
    2. After a few minutes, try to turn on your phone.
  2. Verify that your phone and charging port are not damaged.

    1. Carefully inspect your phone to be sure it's not overheating, swollen or damaged.
    2. Carefully inspect your phone's charging port and remove any debris.

    Caution: If your phone is damaged, do not complete the remaining steps in this guide. Make an appointment at a convenient Sprint Repair center.

  3. Verify that you are using a compatible charger.

    You risk severe damage to your phone if the charger isn't the same voltage, amps, and plug type as your original charger. You can purchase compatible chargers on sprint.com and at any Sprint Store.

  4. Verify that your Motorola Photon Q 4G LTE can power on.

    1. Turn your phone on.
      • If your Motorola Photon Q 4G LTE doesn't turn on, make an appointment at a convenient Sprint Repair center.
  5. Verify that your Motorola Photon Q 4G LTE is running the most recent software.

    1. Access Sprint Zone.
    2. Swipe to the left to open Device Diagnostics.
    3. Tap System Updates.
    4. Tap Device Software.
      • If an update is available, follow the prompts to install.

If you're still having issues, try the Sprint Community pages or make an appointment at a convenient Sprint Repair center.

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