Last Updated: Aug 03, 2016
This article helps troubleshoot Wi-Fi connectivity issues on your Sharp AQUOS Crystal.
You may have Wi-Fi connectivity issues if your phone:
These steps help identify and resolve the underlying cause. After completing each step, test to see if the issue is fixed.
Make sure you've turned on Wi-Fi on your Sharp AQUOS® Crystal.
Make sure the wireless network password is correct.
If the wireless network password is incorrect or changes, your Sharp AQUOS Crystal can't connect to the Wi-Fi network. Remove and reconnect to the network to make sure the password is correct.
Perform a soft reset.
If you're still having issues, please try the Sprint Community pages.