Last Updated: Aug 03, 2016
This article helps you troubleshoot data connectivity issues on your Apple iPad with Retina display.
You may have data connectivity issues if you're unable to:
These steps help identify and resolve the underlying cause. After completing each step, test to see if the issue is fixed. If not, continue to the next step.
Verify airplane mode is turned off.
Airplane mode is a feature that prevents your device from sending or receiving a wireless transmission.
Verify that mobile data is enabled.
Be sure mobile data is enabled. Some features and applications require a data connection to work properly.
A soft reset reconnects your Apple iPad with Retina display to the Sprint network.
You can connect to a Wi-Fi network as a temporary solution.
Note: Most Wi-Fi networks have a range of less than 100 feet indoors and up to 300 feet outdoors. Objects between the router and your Apple iPad with Retina display may decrease the signal strength.
Connecting to a Wi-Fi network may also improve battery life.
Note: To optimize device performance, be sure your Apple iPad with Retina display is running the most recent device software. Check for software updates.
If you're still having issues, please try the Sprint Community pages or contact Apple Customer Support.