This article helps you troubleshoot data connectivity issues on your Netgear Zing Mobile Hotspot.
You may have data connectivity issues if you connect to the device and you're unable to:
- Connect to the Internet
- Browse websites
- Send or receive email
Try each of these steps to see if it helps resolve your data connectivity issues.
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Verify your Netgear Zing Mobile Hotspot is connected to the Sprint network.
- On the screen of your hotspot, look at the status indicators for signal strength and a Sprint 3G or 4G LTE icon.
- If these indicators do not display, continue to the next step.
- Open the Internet browser on your computer and go to http://sprinthotspot/index.html.
- Log in as needed.
- Look at the Status section for signal strength and connection information.
- You are connected to the Sprint network if signal strength bars are green and the data connection icons (3G/4G) are present.
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Connect to your hotspot via USB instead of Wi-Fi.
- Connect the micro USB connector cable to your hotspot.
- Connect the other end of the cable to a USB port on a computer.
- Allow the computer to install the device drivers.
- Try to browse the web.
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Perform a soft reset.
A soft reset refreshes your connection to the Sprint network.
- Turn your Netgear Zing Mobile Hotspot off.
- Remove the battery. After 30 seconds, reinsert the battery.
- Turn your Netgear Zing Mobile Hotspot back on.
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Do you know if other Sprint customers are experiencing the same problem in the same location?
Note: To optimize device performance, be sure your Netgear Zing Mobile Hotspot is running the most recent device software.