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Troubleshoot issues related to low internal memory on your Samsung Galaxy Tab S 10.5

Last Updated: Jun 14, 2016

This article helps you troubleshoot low internal memory issues on your Samsung Galaxy Tab S 10.5.

You may have low internal memory issues if your device is:

  • Displaying low memory error messages
  • Unable to install applications
  • Freezing or unresponsive

These steps help identify and resolve the underlying cause. After completing each step, test to see if the issue is fixed. If not, continue to the next step.

Low memory issues can arise when you have too many applications on your Samsung Galaxy Tab® S 10.5 or when you need to clear your application cache.

  1. Verify your Samsung Galaxy Tab S 10.5 has available memory.

    The Sprint Zone application can help identify the cause of low memory issues.

    1. Access Sprint Zone.
    2. Swipe left to Device Diagnostics
    3. Tap Storage.
    4. Tap Internal Storage.
    5. Tap Used space
    6. Tap Applications
    7. Try closing an application, and if you no longer use an application, uninstall it.
  2. Uninstall unused applications.

    Sprint recommends that you uninstall unused applications when possible. It helps free up internal memory and can improve device performance.

    Uninstall an application.

    Note: Your Samsung Galaxy Tab S 10.5 comes with some pre-installed applications that you can't uninstall.

  3. Move applications to the memory card.

    By default, your Samsung Galaxy Tab S 10.5 saves all applications to internal memory. To free up internal memory, you can move some applications to the memory card.

    Note: Be sure your memory card has enough space to handle the transfer. You can also consider switching to a higher capacity memory card.

    Move an application to the memory card.

    Note: Some applications must remain on internal memory. If an application on the memory card malfunctions, move it back to your Samsung Galaxy Tab S 10.5 internal memory.

  4. Clear application cache.

    Each application has a cache of temporary files that may be taking up memory.

    Try clearing the application cache from your larger applications to free up space.

    Continue to clear the cache on the rest of your apps.

    You may not be able to clear the cache for every application.

    Rarely, an application may not function as expected afterward.

    Be sure you clear only the application cache and not the application data.

    • If you clear the application data, you remove your personal settings and info such as login information and high scores.
    • If you clear the application cache, you don't remove your personal settings or information.

    Clear the application cache.

  5. Perform a soft reset.

    A soft reset deletes any temporary files and can potentially free up internal memory.

    1. Press and hold both the Power and Volume up keys until the device turns off.

Note: To optimize device performance, be sure your Samsung Galaxy Tab S 10.5 is running the most recent device software. Check for software updates.

If you're still having issues, try the Sprint community pages or contact Samsung for further assistance:

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