Last Updated: Mar 14, 2016
This article helps troubleshoot making or receiving calls on your Moto E
You may have issues with calls if you have:
These steps help identify and resolve the underlying cause. After completing each step, test to see if the issue is fixed. If not, continue to the next step.
Verify airplane mode is turned off.
Verify your Moto E is connected to the Sprint voice network using Sprint Zone.
Verify if coverage is available at your current location.
If your Moto E has low signal strength, see if your location is within Sprint voice coverage on the Sprint coverage map.
Perform a soft reset.
A soft reset deletes any temporary files that may be causing the issue.
Note: To optimize device performance, be sure your Moto E is running the most recent device software. Check for software updates.
If you're still having issues, dial *2 on your phone or dial 855-639-4644 to reach Sprint Prepaid Customer Care.