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Troubleshoot shortened battery life on your Samsung Galaxy Tab 4

Last Updated: Jun 14, 2016

This article helps you troubleshoot battery life issues on your Samsung Galaxy Tab 4.

You may have battery issues if:

  • Your Samsung Galaxy Tab® 4 consistently displays a low charge
  • The battery drains quickly

Try each of these steps to see if it helps your charge last longer.

  1. In Sprint Zone browse the Power Usage Dashboard to learn how your current power settings affect battery life.

    1. Access Sprint Zone.
    2. Tap My Device.
    3. Tap Dashboard.
    4. Tap Power Usage.
      • Power Usage Overview: Displays your current power usage level and power mode.
      • Power Usage Details: Shows your power usage over time and which features use your battery the most.
      • Learn More: Provides more information on battery life.
  2. Change the power settings to Low Power.

    1. In the Power Usage dashboard, tap Select Power Mode.
    2. Under Low Power, tap Apply.
      • You can manually tap the setting to turn it off.
      • To keep the settings as is, tap the Back key.
      • If the Low Power setting turns off a feature you are using, such as Wi-Fi or Sync, tap the feature to turn it back on.
  3. Close or uninstall applications to improve battery life.

    • Some apps run in the background when you are not using them.
    • Also, some apps consume more energy than others.
    • Some apps come pre-loaded on your device and you can't uninstall them.
      1. In the Power Usage dashboard, tap Battery Usage.
      2. Tap the application you want to close or uninstall.
        • Close (turn off) an application: Tap FORCE STOP.
        • Uninstall (remove from device) an application: Tap APP INFO, UNINSTALL, and then OK.
    • Verify that your Samsung Galaxy Tab 4 is running the most recent software.

      1. Access Sprint Zone.
      2. Tap My Device.
      3. Tap Dashboard.
      4. Tap System Updates.
      5. Tap Device Software.
      6. Tap Check now.
        • If an update is available, follow the prompts to install.
    • Safely remove your SD card.

      1. From the home screen, tap the All apps icon.
      2. Scroll to and tap Settings.
      3. Tap the GENERAL tab.
      4. Scroll to and tap Storage.
      5. Scroll to and tap Unmount SD card.
      6. Tap OK.
      7. Remove the SD card.
    • Perform a soft reset.

      A soft reset restarts your device and does not erase any of your content or data.

      1. Press and hold the Power button until the device turns off.
      2. Release the Power button to restart the device.
    • Verify that your charger is working.

      Note: You risk severe damage to your device if the charger isn't the same voltage, amps, and plug type as your original charger. You can purchase compatible chargers on and at any Sprint Store.

      1. Connect your device to your charger.
      2. Access Sprint Zone.
      3. Tap My Device.
      4. Tap Dashboard.
      5. Tap Battery Status.
      6. Verify that the Battery Status is Charging.

    If you still have a battery issue, try the Sprint community pages, review these FAQs, or contact Samsung for further assistance:

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