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Troubleshoot when your Nexus 6P doesn't turn on

Last Updated: Aug 03, 2016

This article helps troubleshoot your Nexus 6P not turning on

You may have this issue if your Nexus 6P:

  • Doesn't turn on
  • Starts to turn on but restarts or shuts down before it turns on completely

Try each of these steps if your phone doesn't turn on.

  1. Verify that your Nexus 6P has a sufficient charge.

    1. Connect your original charger to your phone.
    2. After a few minutes, try to turn on your phone.
  2. Verify that your phone and charging port are not damaged.

    1. Carefully inspect your phone to be sure it's not overheating, swollen or damaged.
    2. Carefully inspect your phone's charging port and remove any debris.

    Caution: If your phone is damaged, do not complete the remaining steps in this guide. Make an appointment at a convenient Sprint Repair center.

  3. Verify that you are using a compatible charger.

    You risk severe damage to your phone if the charger isn't the same voltage, amps, and plug type as your original charger. You can purchase compatible chargers on and at any Sprint Store.

  4. Attempt a forced restart of the phone.

    Note: If performed correctly, a forced restart will not erase any information from the phone.

    1. Press and hold the Power key for 10 seconds.
      • If the phone starts to power on, release the Power key.

    If your Nexus 6P does turn on, verify that it is running the most recent software. Check for software updates.

  5. Attempt a hardware factory reset.

    Note: A hardware factory reset will erase ALL information on the phone! Any information that is not backed up online will be PERMANENTLY LOST.

    Perform a hardware factory reset.

If you're still having issues, try the Sprint Community pages make an appointment at a convenient Sprint Repair center.

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