Steps to recover your saved contacts

Note: You can recover your contacts only if you've previously backed them up.

• Display options

  Be sure all of your contacts are visible.

  1. From the home screen, tap Settings.
  2. Scroll to and tap Mail, Contacts, Calendars.
  3. Under Accounts, tap the preferred account.
  4. Ensure that the Contacts switch is on.
  5. Repeat this process for all accounts.

• iCloud

  If your contacts were synced with iCloud, you can sign into iCloud and recover them.

  1. From the home screen, tap Settings.
  2. Scroll to and tap iCloud.
  3. Tap the iCloud Username field and enter your iCloud username.
  4. Tap the iCloud Password field and enter your iCloud password.
  5. Tap Sign In.
     • If prompted to Merge with iCloud, tap Merge.
     • If prompted to Allow iCloud to Use the Location of Your iPhone, tap the preferred option.
  6. Ensure that the Contacts switch is on.

• Google?

  If you've saved your contacts to your Google account, you can restore them to your Apple iPad Air.

  1. From the home screen, tap Settings.
  2. Scroll to and tap Mail, Contacts, Calendars.
  3. Tap Add Account.
  4. Tap Google.
  5. Enter your Google email address, and password.
  6. Tap Sign in.
  7. Tap Allow.
  8. Ensure that the Contacts switch is ON.
  9. Tap Save.

• Bluetooth®

  Some Bluetooth-enabled devices have Bluetooth file transfer capabilities. If you stored your contacts on another Bluetooth-enabled device, you can recover your contacts.

  1. Be sure you have Bluetooth enabled on the other device and it's ready to be paired.
  2. From the Apple iPad Air home screen, tap Settings.
  3. Tap Bluetooth.
  4. Tap the Bluetooth switch to on if it isn't already selected.
  5. Your device searches for available Bluetooth devices within range. Tap the name of the other device.
  6. If a Bluetooth pairing request displays, verify the passkeys match and tap Pair.
     • If prompted, enter the PIN and tap OK.
     • If you're unsure of the passkey, try entering 0000 or 1234 (the default for most Bluetooth devices).
  7. After you've paired the devices, begin the transfer of contacts from the other device.
  8. After the transfer is complete, open the file on your Apple iPad Air and follow the prompts to load your contacts into your contact list.

  Note: Sprint recommends you save your contacts to your Google account.

  Pair with a Bluetooth device .