Program your Lumia 635

 

Original Post Date: Nov 23, 2015

Steps to activate your Lumia 635

Symptoms:

  • Phone is not active
  • Unable to make or receive calls
  • Unable to send or receive text messages

Note: Before you try these steps, check the Sprint coverage map and verify that you are in an area with good coverage.

  • Hands-free activation

    If this is the first time activating your phone, hands-free activation automatically runs in the background as you go through the initial sign-in process.

    Initial sign-in and first use

  • Update the data profile

    If this is not the first time activating your phone or hands-free activation did not complete successfully, update the network profile.

    Update the network profile

  • Reset network connection

    If the activation methods above did not work, reset your network connection.

    1. From the Start screen, tap the Phone tile.
    2. Tap the keypad icon.
    3. Dial ##72786#.
    4. Your phone will restart.
    5. After it restarts and reconnects to the network, your phone automatically launches hands-free activation.

If you are having trouble activating your Lumia 635, make an appointment at a convenient Sprint Store.

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