Troubleshoot issues related to Bluetooth and your BlackBerry Q10


Original Post Date: Aug 03, 2016

This article helps you troubleshoot Bluetooth issues on your BlackBerry Q10.

You may have Bluetooth® issues if your BlackBerry® Q10 is unable to:

  • Pair with a Bluetooth device
  • Connect to a Bluetooth device
  • Recognize a Bluetooth device

These steps help identify and resolve the underlying cause. After completing each step, test to see if the issue is fixed. If not, continue to the next step.

  1. Does your phone you're pairing with support the same Bluetooth protocols as your BlackBerry Q10?

    Refer to the Bluetooth device's user manual for compatibility.

    Your BlackBerry Q10 is compatible with Bluetooth 4.0 with A2DP, AVRCP, DUN, GOEP, HFP, OBEX, OPP, PAN, PBAP,  SDAP and SPP.

    If the manual doesn't list any of these protocols, your BlackBerry Q10 is unable to connect to that Bluetooth device.

  2. Is Bluetooth enabled on both devices?

    Bluetooth may be turned off on either the BlackBerry Q10 or the other Bluetooth device. Be sure Bluetooth is enabled on both devices.

    Turn your BlackBerry Q10 Bluetooth on.

  3. Is the Bluetooth device in range?

    The Bluetooth communication range for most devices, including your BlackBerry Q10, is about 30 feet. Be sure your phones are in range.

  4. Perform a soft reset.

    A soft reset deletes any temporary files that may be causing the issue.

    1. Press and hold the Power key to turn your BlackBerry Q10 off.
    2. Remove the battery. After 30 seconds, reinsert the battery.
    3. Press and hold the Power key to turn your BlackBerry Q10 back on.
    4. Test your phone to see if the issue is resolved.
  5. Remove the pairing and re-pair the Bluetooth device.

    Removing the pairing, restarting your BlackBerry Q10, and then re-pairing the Bluetooth device refreshes and updates your connection.

    Pair with a Bluetooth device.

Note: To optimize device performance, be sure your BlackBerry Q10 is running the most recent device software. Check for software updates.

If you're still having issues, try the Sprint Community pages.

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