This article helps troubleshoot your Samsung Galaxy S 6 edge slowing, freezing, or turning off unexpectedly

You may have performance issues if your Samsung Galaxy S® 6 edge:

• Performs slowly
• Freezes
• Turns off or unexpectedly restarts
• Displays error messages
• Is unable to install or update applications

Try each of these steps to see if it helps improve your phone's performance.

1. Perform a soft reset.

   A soft reset restarts your phone and does not erase any of your content or data.

   1. Press and hold the Power and Volume down keys at the same time.
   2. Release both keys as soon as the device restarts.

2. Verify if your phone has low memory.

   1. From the home screen, tap Apps.
   2. Scroll to and tap Settings.
   3. Scroll to and tap Storage
   4. Check the Available space section to verify whether your phone has low memory.
   • If your phone has low memory, troubleshoot low memory issues .

3. Clear the application cache.

   • Clear the application cache on your applications to free up space and improve performance.
   • Be sure you clear only the application cache and not the application data.
   • When you clear the application data, it removes your personal settings and info such as login information and high scores.
   • Clearing the application cache doesn't remove your personal settings or information.
   1. From the home screen, tap Apps.
   2. Scroll to and tap Settings.
   3. Scroll to and tap Applications.
   4. Tap Application manager.
   5. Scroll to and tap the application.
   6. Tap Storage.
   7. Tap CLEAR CACHE.

4. Close or uninstall applications.

   • Some apps run in the background when you are not using them.
   • Also, some apps consume more energy than others.
   • Some apps come pre-loaded on your phone and you can't uninstall them.
   1. From the home screen, tap Apps.
   2. Scroll to and tap Settings.
   3. Scroll to and tap Applications.
   4. Tap Application manager.
   5. Tap the application you want to close or uninstall.
   • Close (turn off) an application: Tap FORCE STOP.
   • Uninstall (remove from phone) an application: Tap UNINSTALL, and then OK.

5. Verify that your Samsung Galaxy S 6 edge is running the most recent software.

   1. From the home screen, tap Apps.
   2. Scroll to and tap Settings.
   3. Scroll to and tap System Update.
   4. Tap Download updates manually.
   • If an update is available, follow the on screen prompts to install.

If you're still having issues, try the Sprint Community pages or make an appointment at a convenient Sprint Repair center.