Troubleshoot when your ALCATEL ONETOUCH Retro slows, freezes, or turns off unexpectedly

 

Original Post Date: Aug 03, 2016

This article helps troubleshoot your ALCATEL ONETOUCH Retro slowing, freezing, or turning off unexpectedly.

You may have performance issues if your ALCATEL ONETOUCH Retro:

  • Performs slowly
  • Freezes
  • Turns off or unexpectedly restarts
  • Displays error messages
  • Is unable to install or update applications

Try each of these steps to see if it helps improve your phone's performance.

  1. Safely remove your SD card.

    1. Turn your phone off.
    2. Remove the battery.
    3. Remove the SD card.
    4. Reinsert the battery.
    5. Turn your phone back on.
  2. Perform a soft reset.

    A soft reset restarts your phone and does not erase any of your content or data.

    1. Turn your phone off.
    2. Remove the battery. After 30 seconds, reinsert the battery.
    3. Turn your phone back on.
  3. Verify that your ALCATEL ONETOUCH Retro is running the most recent software.

    1. From the home screen, press the Center key.
    2. Scroll to Tools, and press the Center key.
    3. Scroll to Update Phone and press the Center key.
    4. Scroll to Tap Update Firmware and press the Center key.
    5. Scroll to Update Firmware and press the Center key.

If you're still having issues, try the Sprint Community pages or make an appointment at a convenient Sprint Repair center.

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