Troubleshoot when your Moto X Pure Edition slows, freezes, or turns off unexpectedly

 

Original Post Date: Aug 03, 2016

This article helps troubleshoot your Moto X Pure Edition slowing, freezing, or turning off unexpectedly.

You may have performance issues if your Moto X Pure Edition:

  • Performs slowly
  • Freezes
  • Turns off or unexpectedly restarts
  • Displays error messages
  • Is unable to install or update applications

Try each of these steps to see if it helps improve your phone's performance.

  1. Safely remove your SD card.

    1. From the home screen, tap the All Apps icon.
    2. Scroll to and tap Settings.
    3. Tap Storage & USB.
    4. Tap the Eject icon next to the name of the SD card.
    5. Remove the SD card.
  2. Perform a soft reset.

    A soft reset restarts your phone and does not erase any of your content or data.

    1. Press and hold the Power key until the screen goes blank, about 10 seconds.
  3. Determine if your phone has low memory.

    1. From the home screen, tap the All Apps icon.
    2. Scroll to and tap Settings.
    3. Tap Storage & USB.
    4. The memory usage information is displayed.
    5. If your phone has low memory, troubleshoot low memory issues.
  4. Clear the application cache.

    • Clear the application cache on your applications to free up space and improve performance.
    • Be sure you clear only the application cache and not the application data.
    • When you clear the application data, it removes your personal settings and info such as login information and high scores.
    • Clearing the application cache doesn't remove your personal settings or information.
    1. From the home screen, tap the All Apps icon.
    2. Scroll to and tap Settings.
    3. Scroll to and tap Apps.
    4. Scroll to and tap the preferred application.
    5. Tap Storage.
    6. Tap CLEAR CACHE.
  5. Close background applications.

    Some apps continue to run in the background after you exit them. Sprint recommends that you close background applications when you're not using them.

  6. Verify that your Moto X Pure Edition is running the most recent software.

    There may be a software update that improves battery life on your phone. Check for software updates.

If you're still having issues, try the Sprint Community pages or make an appointment at a convenient Sprint Repair center.

Average user rating
0.0 stars
(0 ratings)