Troubleshoot device slowing, freezing, switching off, or power cycling unexpectedly


Original Post Date: Aug 03, 2016

This article helps troubleshoot your Apple iPad mini 4 slowing, freezing, locking up, turning off, or power cycling unexpectedly

You may have performance issues if your device:

  • Performs slowly
  • Freezes
  • Switches off or unexpectedly turns off and back on
  • Displays error messages
  • Is unable to install or update applications

These steps help identify and resolve the underlying cause. After completing each step, test to see if the issue is fixed. If not, continue to the next step.

  1. Perform a soft reset.

    A soft reset deletes any temporary files that may be causing the issue.

    1. From the home screen, press and hold the Power key and the Home key.
    2. Release the Power key and the Home key when the Apple logo appears.
    3. Your Apple iPad mini 4 will restart.
    4. Test your device to see if the issue is resolved.
  2. Charge your iPad.

    If your iPad is low on battery, it will attempt to extend the battery life by slowing performance down. If an application or background process requires higher performance, it may make the iPad appear freeze or slowdown. Charging your device will provide enough power for the iPad to function normally.

  3. Verify if low storage space is an issue on your Apple iPad mini 4.
    1. From the home screen, tap Settings.
    2. Scroll to and tap General.
    3. Tap Storage & iCloud Usage.
    4. If your iPad has low memory, troubleshoot low memory issues.
  4. Perform a DFU mode update.

    A DFU mode update uses a special ipad state that allows your iPad to communicate with iTunes without your iPad fully turning on. DFU mode is used to update or restore iOS

    Note: While performing an update or reinstalling using DFU mode, iTunes will try to preserve your settings and content. If Restore is selected, all settings and content will be erased.

    1. Connect your iPad to a computer with iTunes installed.
    2. While your iPad is connected, press and hold both the Power and Home buttons.
    3. When and iTunes logo, arrow, and lightning cable appear on the screen, release both keys.
    4. An iTunes prompt will appear to either Restore or Update. Choose Update.

      Note: Restore should be used as a last resort. Choosing Restore will erase all content and settings.

    If updating takes longer that 15 minutes, your iPad will leave recovery mode. If your iPad leaves recovery mode, repeat steps 2 thru 4.

  5. Verify that your iPad is running the most recent software.

    There may be a software update that resolves the issue on your iPad.

If you're still having issues, please try the Sprint Community pages or contact Apple Customer Support.

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