Troubleshoot charging issues on your Nexus 5X

 

Original Post Date: Aug 03, 2016

This article helps troubleshoot charging issues on your Nexus 5X

You may have charging issues if your Nexus 5X:

  • Doesn't charge
  • Charges slowly

Try each of these steps if your phone has charging issues.

  1. Verify that your phone and charging port are not damaged.

    1. Carefully inspect your phone to be sure it's not overheating, swollen or damaged.
    2. Carefully inspect your phone's charging port and remove any debris.

    Caution: If your phone is damaged, do not complete the remaining steps in this guide. Make an appointment at a convenient Sprint Repair center.

  2. Verify whether your Nexus 5X can power on.

    1. Press and hold the Power key for 10 seconds.
  3. Verify that your charger is working.

    Connect your phone to your charger and see if the charging icon displays.

    Note: You risk severe damage to your phone if the charger isn't the same voltage, amps, and plug type as your original charger. You can purchase compatible chargers on sprint.com and at any Sprint Store.

  4. Verify that your Nexus 5X is running the most recent software.

    There may be a software update that improves battery life on your phone. Check for software updates.

  5. A soft reset restarts your phone and does not erase any of your content or data.

    1. Press and hold the Power key for 8 seconds.
    2. The phone will power off and back on.

If you're still having issues, try the Sprint Community pages, troubleshoot battery life, or make an appointment at a convenient Sprint Repair center.

Average user rating
0.0 stars
(0 ratings)