Original Post Date: Aug 03, 2016
This article helps troubleshoot your ALCATEL ONETOUCH PIXI 7 not turning on
You may have this issue if your ALCATEL ONETOUCH PIXI? 7:
Try each of these steps if your device doesn't turn on.
Verify that your ALCATEL ONETOUCH PIXI 7 has a sufficient charge.
Verify that your device and charging port are not damaged.
Verify that you are using a compatible charger.
You risk severe damage to your device if the charger isn't the same voltage, amps, and plug type as your original charger. You can purchase compatible chargers on sprint.com and at any Sprint Store.
Attempt a forced restart of the device.
Note: If performed correctly, a forced restart will not erase any information from the device.
If your ALCATEL ONETOUCH PIXI 7 does turn on, verify that it is running the most recent software. Check for software updates.
Attempt a hardware factory reset.
Note: A hardware factory reset will erase ALL information on the device! Any information that is not backed up online or to the SD card will be PERMANENTLY LOST.
If you're still having issues, try the Sprint Community pages.